Pet Villa Privacy Policy

1. Who This Policy Applies To

This Privacy Policy explains how Pet Villa collects and uses personal information when you use the Pet Villa website, create or use a Customer account, make or manage a booking, communicate with Pet Villa, or receive pet-care or Private Diary updates.

2. Information Pet Villa Collects

Pet Villa may collect information required to provide its services, including:

• •Name, email address, phone or contact number, and Customer account information
• •Pet profiles, care instructions, feeding information, allergies, medication, special needs, and pet photos
• •Booking and stay information, selected services, dates, times, requests, and order or payment-related business records
• •Customer messages or chat, Private Diary care information, and Private Diary photos, videos, or other media
• •Authentication and account identifiers necessary for secure account access

3. How Pet Villa Uses Information

Pet Villa uses Customer information only for Pet Villa service and operational purposes, including:

Pet Villa does not sell personal information and does not currently use Customer information for marketing or promotional campaigns.

• •Creating and maintaining Customer accounts
• •Arranging boarding or daycare services and managing bookings and stays
• •Pet-care, service, payment-related, support, and other necessary operational communication
• •Maintaining legitimate booking and business records
• •Customer messaging, Private Diary updates, and account, security, and Customer-isolation functions

4. Account and Authentication

Pet Villa uses Supabase Auth for secure Customer account authentication, including Email + Password login, password recovery, optional Google Sign-In, authenticated Customer identity, secure session handling, and supported identity linking. Pet Villa uses the authenticated account identity to provide access to the correct Customer profile and Customer-only information.

5. Google Sign-In

If you choose Continue with Google, Pet Villa uses Google Sign-In through Supabase Auth. For this sign-in function, Pet Villa may receive and use your verified Google email address, your Google account display or full name when available, and provider or account identity information required to authenticate or link the account.

This Google Sign-In flow does not access Gmail, Google Drive, Google Contacts, Google Calendar, or other Google APIs beyond authentication. Phone remains contact information only. It is not a Google identity, authentication identity, OTP identity, or CRM ownership proof. Normal Google Sign-In does not automatically claim Host-created Customer records.

6. Pet, Booking, and Service Information

Pet Villa uses Customer information, pet information, booking and stay information, order or payment-related business records, messages, and Private Diary information or media to provide requested Pet Villa services and communicate with the Customer.

7. Service Providers and Operational Tools

• •Supabase: authentication, database and application records, and storage used by Pet Villa.
• •Google: optional Google Sign-In authentication only when you choose it.
• •Vercel: hosting the Pet Villa website and application.
• •WhatsApp: Customer service and necessary operational communication where Pet Villa and the Customer communicate through WhatsApp.

8. Data Security

Pet Villa uses authenticated account access, Customer-isolation controls, and secure session handling within the application to help protect Customer information. No method of electronic storage or transmission can be guaranteed to be completely secure.

9. Data Retention

Pet Villa does not apply a single fixed retention period to all Customer information. Information is retained only for as long as reasonably necessary to provide Pet Villa services, maintain legitimate booking and business records, meet applicable accounting or legal requirements, and resolve operational matters. When information is no longer reasonably required for those purposes, Pet Villa may delete or otherwise appropriately dispose of it where applicable.

10. Customer Privacy Requests

Customers may contact Pet Villa regarding access to, correction of, or other privacy requests concerning their personal information at kahyee199@gmail.com. Some information may need to be retained where reasonably necessary for legitimate booking or business records, accounting, operational matters, or applicable legal requirements.

11. Policy Updates

Pet Villa may update this Privacy Policy when its services or data-handling practices change. The current version and update date will be published on this page.